The goods can be returned, if unused, by sending a return request within 14 days from receipt of the order.
The original box and tags must be intact and still attached to the boots.
How to start a return request
A) click on “manage your order”, in the homepage;.
B) enter with your order number and email address;
C) click on “returns” button and select the item/s you wish to return (filling in the fields on the right – if you want to receive a size or color replacement, please write the right one you wish to receive);
D) add notes (if needed);
E) click on “send request”.
At this point you just need to wait for a confirmation email, which authorizes or rejects the request. If the return is accepted, then you can proceed with the shipment of the parcel.
Please put a copy of the return request/original order/other emails (exchanged with the customer service) into the parcel; that way we can hurry things up, avoiding time losses.
SCARPA-SCHUHE will process your request within 14 work days.
As far as refunds are concerned, you will receive a confirmation email as soon as we have ordered the refund itself.